CSR POLICY
Continuous Improvement, positive impact on production processes

 

At Basac Production, our Corporate Responsibility policy is fundamental to our way of doing business. We are committed to excellence and responsibility in all our operations. Our Corporate Responsibility policy reflects our core values of mission, vision, and values, and guides us in seeking a positive impact on our customers, employees, community, and environment.

 

MISSION:

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Our mission is to provide personalized and visually striking graphic production solutions, fusing art and communication to surprise and captivate our clients. We strive to stand out in our industry and provide exceptional service based on quality, innovation and creativity.

 

VISION:

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From an artistic and differentiated approach, we aspire to be recognized as the communication and graphic production services company preferred by our clients. We seek to establish lasting and mutually beneficial relationships, providing tailored solutions that exceed expectations and contribute to the success of our clients.

 

 

At Basac Production, our current objective is to constantly exceed the high levels of quality that we have already achieved, in order to guarantee an increasingly agile and satisfactory service for our clients. To achieve this, we combine continuous improvement with the demands of an increasingly competitive and constantly evolving market, as well as the development of new and more efficient technologies. This allows us to raise our standards and evolve towards excellence.

 

Our commitment is focused on the excellence of our products and on establishing strong relationships with our customers. Our main stakeholders and related objectives are the following:

 

CUSTOMERS:

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Customer Satisfaction: Our primary objective is to guarantee the satisfaction of our customers by offering them high quality products that meet their expectations. To achieve this, we establish fluid communication links that allow us to maintain a constant dialogue and receive feedback. This feedback helps us better understand customer needs and exceed customer expectations.

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Commitment: We are committed to customer satisfaction and strive to provide exceptional service with every interaction. We value long-term relationships and work closely with our clients to understand their needs and offer customized solutions.

 

SUPPLIERS:

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Effective management of suppliers and subcontractors: We establish and maintain strong relationships with reliable and quality suppliers, ensuring that they meet the necessary standards and act in a manner consistent with our principles. Likewise, we guarantee that the products and services provided to us comply with the established requirements. We maintain ethical behavior and work in collaboration with our suppliers to achieve a responsible supply chain.

 

ENVIRONMENT AND SOCIAL IMPACT:

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Orientation towards sustainability: Our business management focuses on achieving a more efficient consumption of raw materials, energy resources and water. We encourage the use of advanced techniques to prevent, reduce or control pollution, whenever they are economically viable. In addition, we promote the reduction, recycling and reuse of the waste generated in our processes.

 

Commitment and Responsibility: We are committed to acting responsibly and ethically in all our operations. We respect human rights, comply with applicable laws and regulations, and promote sustainability in our business practices. In addition, we seek to detect and enforce in front of our clients, innovative ecological alternatives such as printing whenever possible on recycled paper or paper made with FSC or PEFC wood fibers, as well as the use of vegetable or low-harm inks.

 

Working as much as possible with FSC or PEFC certified papers are an excellent tool to promote forest conservation and the maintenance and improvement of forest biodiversity. With this, we are committed to avoiding as much as possible any direct or indirect relationship with activities such as the exploitation of illegal wood or the illegal commercialization of wood or forestry products, the violation of human and traditional rights in forestry operations, the destruction of great values due to logging activities, the conversion of natural forests into plantations or uses.

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QUALITY AND CONTINUOUS IMPROVEMENT TOWARDS EXCELLENCE

Quality Control: Establishing and maintaining quality standards for our graphic and textile products is essential. We implement a robust quality control system that ensures that manufactured products meet specified requirements, thereby providing confidence and satisfaction to our customers.

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Continuous improvement: We promote continuous improvement in all design, marketing, production and handling processes. We seek to reduce errors, increase efficiency and optimize resources, with the aim of providing even better service to our clients.
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Excellence: We strive to achieve the highest quality standards in everything we do. We strive for perfection in every project and take pride in delivering exceptional results.

COMPLIANCE WITH DELIVERY TIMES:
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We are committed to delivering our products in a timely and punctual manner to our customers. To do this, we establish a production schedule and ensure we meet the agreed deadlines. Timely delivery is essential to maintaining customer trust and satisfaction.

INNOVATION AND CREATIVITY:

We encourage innovation and creativity in the design of our products and in all our solutions to differentiate ourselves in the market. We are constantly looking for new ways to improve and exceed our customers' expectations and increase our competitiveness.